OUR COMMITMENTS
- ORDER PROCESSING TIMES
All orders are processed within 1 to 5 business days (excluding weekends and holidays) from the date of order. Orders placed in the afternoon are processed as if they arrived on the next business day. Please note that during peak periods, processing times may be longer.
- SHIPPING METHODS AND DELIVERY TIMES
Once shipped, packages will take 3 to 9 business days depending on the carrier's delivery times. - COSTS
Shipping costs for your order under $120 are at a flat rate of $12. For all orders of $120 and more before tax, shipping will be free. - SHIPPING RESTRICTIONS
We do not ship internationally.
5. ORDER TRACKING
Once your order has shipped, you will receive an email containing a tracking number. You can track your order using the tracking number on the carrier's website.
6. DAMAGED ITEMS
If you receive a damaged item, please contact us at cotoncorail@gmail.com with a photo of the damaged product. We will then send you a replacement for the item in question or an equivalent product.
7. LOST OR STOLEN ITEMS
Coton Corail is not responsible for lost or stolen packages.
8. DELIVERY ERRORS
Coton Corail is not responsible for delivery errors. It is the customer's responsibility to verify the delivery information before finalizing their order. 9. REFUNDS
All shipping fees, including those for returns, are non-refundable. Used products are not eligible for returns.